Cancellation and Refund Policy | IT'S SOLD
Return Conditions
The packaging of the product must not be damaged, wet or the product must not be used.
The product must be returned with all its accessories and original box.
Returns of the following product groups are accepted if their packaging is unopened, untested, intact and unused.
- Products that are not suitable for health and hygiene (cosmetics and personal care products, perfume, epilator, shaver, headphones, underwear, swimsuit, bikini, etc.)
- Copiable software and programs (DVD, VCD, CD, cassettes, etc.)
- Book and stationery consumables (toner, cartridge, ribbon, etc.)
Returns of disposable products and products that deteriorate quickly or may expire are not accepted.
After we receive your return package, if there is no defect in the product or packaging, your refund will be paid to you within the legal period (10 days).
Order cancellation
You can easily cancel your orders that you purchased from our website www.itsold.com.tr but abandoned for any reason, if they have not been delivered to the cargo. You can easily cancel your order by sending your order number and reason for cancellation to our e-mail address cancel@itsold.com.tr, leaving a message on our What's App Business account, or by calling us at +90 (506) 8763640. Your payment will be refunded to you on the same day if it is during working hours, or the next day if it is outside working hours.
Easy Return
You can easily return your orders placed on our website www.itsold.com.tr. You can easily return the orders you purchased as a member by creating a return request from the 'My Account' menu, by sending an e-mail to our e-mail address returns@itsold.com.tr, by sending an e-mail to our e-mail address returns@itsold.com.tr, by leaving a message on our What's App Business account or by calling us at +90 (506) 8763640. You can.
Every order you place through www.itsold.com.tr is prepared meticulously to make it special and unique for you. We are sure that you will prepare your possible return with the same care to prevent damage to the packaging and product when returning your products.
Returns of products whose packaging is damaged, torn or wet are not accepted. Before delivering your returned product to the cargo company, be sure to take the necessary precautions to prevent damage to the packaging and product.
Shipping costs of the returned order belong to the buyer.
If the product is sent incomplete or defective by IT'SOLD, the shipping costs for order returns will be covered by our company.
Damaged or Defective Product Shipment
During the delivery of your order, open the package in front of the courier and check the damage status of the product. In case of possible damage, ask the courier who delivered your order to prepare a 'Damage Assessment Report' and do not accept the product and return it in the same way.
